The detailed list of banned visitors using Zendesk's API includes Visitor ID, Visitor Name, IP address, and the reason for the ban. This information is accessible through the API end-point Bans.
This provides a more comprehensive view compared to the basic list available in your Chat account, which only shows the visitor's IP and the reason for banning. For further details, you can check out the article on banning visitors from accessing Chat.
To access a detailed list of banned Chat visitors in Zendesk, you can use the API end-point Bans. This end-point provides a comprehensive breakdown of all banned chats in your account, including details like Visitor ID, Visitor Name, IP address,…
Using the API end-point Bans for banned visitors in Zendesk provides a more detailed and comprehensive list than what's available in your Chat account. It includes additional information such as Visitor ID and Visitor Name, which can be crucial for…