Include Fewer Messages in passControl
Learn how to include fewer messages in a passControl by adjusting the first_message_id in the metadata object.
Can I include fewer messages in a passControl than the default amount?
Yes, you can include fewer messages in a passControl by adjusting thefirst_message_idin the metadata object.
Thefirst_message_idallows you to specify which message should be the first one included in the ticket. By setting this ID, you can control the number of messages that are passed from your bot to Zendesk, whether you want more or fewer than the default 10 messages.
More related questions
How can I get more messages in a passControl than the default amount?
You can include more messages in a passControl by using thefirst_message_idin the metadata object of your API call. When you make a passControl call, there's an optional key calledmetadatathat you can use to pass data to the receiving…
What is the role of the metadata field in a passControl API call?
The metadata field in a passControl API call allows you to pass additional data to the receiving system. This field is optional but highly useful as it lets you set ticket, user, or organization fields. More importantly, it allows you to define…
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