Include Community Content in Zendesk Multi-Help Center Search
Can I include community content in multi-help center search results?
Yes, you can include community content in your multi-help center search results. To do this, you must enable community as a search source in each help center's search settings. If community is not enabled in a help center, its posts will not appear in search results for other help centers. This allows users to access a broader range of content across your help centers.
More related questions
How can I enable search across multiple help centers in Zendesk?
To enable search across multiple help centers in Zendesk, you need to adjust your search settings. First, ensure you have Guide Enterprise and Support Enterprise plans, and that you are a Guide admin. Then, in Guide, click the Settings icon in the…
What are the requirements to enable search across multiple help centers?
To enable search across multiple help centers, you must have both Guide Enterprise and Support Enterprise plans. Additionally, you need to be a Guide admin to configure these settings. These requirements ensure that you have the necessary…
Does Answer Bot consider multiple help centers when suggesting articles?
No, Answer Bot only suggests articles from the brand associated with the ticket. Even if search is enabled across multiple help centers, Answer Bot will not consider articles from other brands when making suggestions during the ticket creation…
How do user segment permissions work across multiple brands in Zendesk?
User segment permissions are respected across multiple brands in Zendesk. However, permissions for help centers, articles, and community topics must be set individually for each brand. If a user searches from one brand and finds an article from…
Will restricted brand articles appear in search results across brands?
Restricted brand articles will only appear in search results if the user is signed in and has permission to view them. If a search is conducted from a brand that includes results from a restricted brand, the articles from the restricted brand will…
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