Inbound Shared Tickets and Zendesk Timestamp Differences
Discover how inbound shared tickets cause timestamp differences in Zendesk, affecting conversation and event views due to the sharing process.
What causes timestamp differences in inbound shared tickets in Zendesk?
Inbound shared tickets can lead to timestamp differences between the conversations and events views due to the ticket sharing process. When a ticket is shared between Zendesk accounts, the receiving account may show different timestamps.
The conversation view will display the historical posting times of comments from both accounts. However, the event timestamps for comments made before the ticket was shared will differ, reflecting the time of ticket sharing in the receiving account. This means all pre-existing comments are added at once during ticket creation in the receiving account.
More related questions
Why do ticket timestamps differ between the conversations and events views in Zendesk?
Ticket timestamps can differ between the conversations and events views due to their distinct purposes. The conversations view shows when a comment was submitted, while the events view shows when the comment was posted to the ticket. This…
How do recovered tickets affect timestamps in Zendesk?
Recovered tickets can cause discrepancies in timestamps between the conversations and events views. When a ticket is recovered from the suspended view, the conversation timestamp will show an older date than the event timestamp. This happens…
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