Importance of Matching Timezones in Zendesk WFM
Why should the timezone match the team or agent's timezone when scheduling?
When creating a schedule in Zendesk WFM, it's important that the timezone matches the team or agent's timezone. This ensures that the schedule reflects the correct local time for the team or agent, preventing any confusion or scheduling errors.
Using the timezone switcher, you can easily adjust the timezone to match the specific needs of your team, making it a valuable tool for global workforce management.
More related questions
How do I set the default timezone in Zendesk WFM?
You can set your account's default timezone in the workforce management (WFM) account settings. This ensures that the correct date and time are displayed for your region. To do this, navigate to your WFM account settings and select the appropriate…
What is the Zendesk WFM timezone switcher?
The Zendesk WFM timezone switcher allows you to apply different timezones when creating schedules and monitoring daily work. It's especially useful for global teams to quickly calculate timezone differences among agents. By using the timezone…
How can I access the timezone switcher in Zendesk WFM?
Accessing the timezone switcher in Zendesk WFM is simple. In the Zendesk WFM web app, you can click the globe icon to switch timezones. Similarly, in Zendesk Support, you can access the agent schedule and click the globe icon to change the timezone…
Does the timezone switcher override the default timezone in Zendesk WFM?
Yes, the timezone switcher in Zendesk WFM overrides your default account timezone. This means that when you use the switcher, the timezone you select will temporarily replace the default timezone setting for your account. This feature is…
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