Importance of a Quality Knowledge Base in Self-Service
Why is a quality knowledge base important for self-service?
A quality knowledge base is crucial for self-service because it provides customers with the information they need to resolve issues independently. The success of self-service largely depends on the quality, quantity, and accessibility of the knowledge-base content.
A well-maintained knowledge base ensures that customers can find accurate and relevant information quickly, reducing the need for direct support interactions. This not only improves customer satisfaction but also lowers support costs and increases resolution rates.
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