Implementing Different SSO Options in Zendesk
Learn how to implement different SSO options for each brand in Zendesk using custom scripts for JWT.
How can I implement different SSO options for each brand in Zendesk?
To implement different SSO options for each brand in Zendesk, you would need to use a custom script for JWT. By default, SSO is applied to the entire account, not individual brands. Custom scripting allows for more flexibility in managing authentication across multiple brands. For more information, refer to the article: Multibrand - Using multiple JWT single sign-on URLs.
More related questions
Can I use different authentication methods for each brand in Zendesk?
No, you cannot use different authentication methods for each brand in Zendesk. SSO is applied to the entire account, not specific to individual brands. If you want to apply different SSO options to individual brands, you would need to use a custom…
Is it possible to apply SSO to only one brand in Zendesk?
No, it is not possible to apply SSO to only one brand in Zendesk. SSO settings are applied to the entire account, affecting all brands under that account. If you need brand-specific SSO, consider using a custom script for JWT. For more details, see…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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