Impact on Tickets When Removing Users from Organizations
What happens to a user's tickets when they are removed from an organization?
When a user is removed from an organization, any of their tickets that are not closed or archived are moved to the user's default organization. Closed tickets remain associated with the organization they were set to when closed. If the organization was the user's default, a new default organization is selected from the user's remaining organizations.
More related questions
How can I add a user to multiple organizations in Zendesk?
To add a user to multiple organizations in Zendesk, you can easily do so from the user's profile. Simply open the profile of the user you want to add to multiple organizations, click 'Add organization', and start typing the name of the…
How do I change the default organization for a user in Zendesk?
Changing the default organization for a user in Zendesk is straightforward. In the user's profile, click the name of the organization you want to make the default, then select 'Make default'. This change will affect how new tickets are associated…
What is the end-user experience when belonging to multiple organizations?
End-users who belong to multiple organizations can choose the organization for any support request they submit in your Help Center. They have the flexibility to change the organization for their support requests, allowing them to manage their…
Can I use triggers to change the organization for a new ticket?
Unfortunately, Zendesk does not support a trigger action to update a ticket's organization directly. However, you can use triggers to add tags based on subject text, which can help in organizing and viewing tickets more easily.
What happens if an organization a user belongs to is deleted?
If an organization a user belongs to is deleted, any non-closed tickets associated with that organization are updated to have no organization. If the deleted organization was the user's default, another organization the user belongs to is promoted…
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