Impact on Sell Users When Connecting to Zendesk
What happens to Sell users when connecting to other Zendesk products?
When you connect your Sell account to other Zendesk products like Chat or Support, Sell users are listed as Contributor Agents in Zendesk Support. Contributor Agents can view some tickets and add internal notes but do not occupy a paid seat in Support.
If you downgrade these Contributor Agents to End Users, they will lose access to Zendesk Sell. To reactivate a user in Zendesk Sell, a Sell Admin must navigate to Sell > Settings > Users > Pending actions. This integration ensures that your team can collaborate effectively across different Zendesk products.
More related questions
What are the benefits of connecting my legacy Sell account to the Zendesk platform?
Connecting your legacy Sell account to the Zendesk platform unlocks a range of advanced features. These include enhanced account security with single sign-on and two-factor authentication, improved administration, and advanced integrations with…
How can I tell if my Sell account is already connected to the Zendesk platform?
You can easily check if your Sell account is connected to the Zendesk platform by looking for a few key indicators. First, if you can sign in to Sell using a unique subdomain, your account is connected. Additionally, if you see the Zendesk product…
What steps do I need to follow to connect my legacy Sell account to Zendesk?
To connect your legacy Sell account to the Zendesk platform, start by clicking the Settings icon, then select Upgrade > Connect to Zendesk. If you don't see this option, your account is already connected. Next, choose whether you have an existing…
What should I do if I'm not the Zendesk Account Owner but need to connect my Sell account?
If you're not the Zendesk Account Owner but need to connect your legacy Sell account, you'll need to coordinate with the account owner. The account owner must have a Sell license to complete the connection process. If they don't, they should follow…
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