Impact on Conversations When Removing Switchboard Integration
Discover how removing a switchboard integration affects ongoing conversations in Sunshine Conversations.
Will removing a switchboard integration affect ongoing conversations?
Yes, removing a switchboard integration will affect ongoing conversations. If the integration was active in a conversation, any new messages from the user will be reassigned to the new default integration. This change occurs without issuing a passControl webhook, ensuring a seamless transition.
For more details, check out theoriginal article.
More related questions
What happens if I remove a switchboard integration in Sunshine Conversations?
Removing a switchboard integration in Sunshine Conversations will take it out of your messaging flow. This means that future conversations will no longer be directed through that integration. If the integration was active in an ongoing…
Does removing a switchboard integration trigger a passControl webhook?
No, removing a switchboard integration does not trigger a passControl webhook. When you delete the integration, any new messages from the user in an ongoing conversation will be reassigned to the new default integration without issuing a…
What is the default behavior after removing a switchboard integration?
After removing a switchboard integration, the default behavior is to reassign new messages from the user to the new default integration. This reassignment happens automatically and does not involve issuing a passControl webhook, ensuring a smooth…
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