Impact of Zendesk's Media Gallery Update on Users
How does the new media gallery feature affect Zendesk users?
The new media gallery feature allows Zendesk users to manage article attachments more efficiently. Users can now select files from the media gallery to attach to articles, view or delete existing attachments, and even replace media across multiple articles.
For Guide admins, the media gallery provides a comprehensive view of all media uploaded by any user across the account, streamlining the process of managing content. This feature is available to all plans, so no additional action is required to start using it.
More related questions
What changes have been made to managing article attachments in Zendesk?
Zendesk has expanded its media gallery functionality to include article attachments. Earlier, the media gallery allowed users to manage images at the account level, but now it also supports managing attachments. This means you can view, upload, and…
What steps do I need to take to use the new media gallery for attachments?
No specific action is required to start using the new media gallery for managing attachments in Zendesk. The feature is automatically available to all plans, so you can begin utilizing it right away. If you're interested in learning more about how…
Where can I find the media gallery in Zendesk to manage attachments?
You can access the media gallery in Zendesk from the Attachments section within the article settings. Once there, you can view or delete media attached to the article, or click on 'Manage attachments' to open the media gallery. In the media…
Can I view all media uploaded by users in Zendesk's media gallery?
Yes, if you are a Guide admin, you can view all media uploaded by any user across your account in Zendesk's media gallery. This feature provides a comprehensive overview of all media, making it easier to manage and organize content. The media…
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