Impact of Switching Authentication Methods in Zendesk
What happens if I switch authentication methods in Zendesk?
Switching authentication methods in Zendesk can affect user access, especially if moving from a third-party SSO to Zendesk authentication.
Users created and authenticated through a third-party SSO won't have a password for Zendesk login if you switch to Zendesk authentication. To regain access, these users will need to reset their passwords from the Zendesk sign-in page. It's important to communicate this change to affected users to avoid access issues.
More related questions
How do I set up SAML single sign-on with Okta for Zendesk?
To set up SAML single sign-on with Okta for Zendesk, you need to configure settings in both Okta and Zendesk. Start by signing in to Okta as an administrator. In the Classic UI, add Zendesk as an application and configure the SAML settings. You'll…
What information do I need from Okta to configure SAML in Zendesk?
To configure SAML in Zendesk, you need specific information from Okta. During the setup in Okta, you'll obtain the SAML SSO URL, the Remote logout URL, and the Certificate fingerprint. These details are crucial for completing the SAML configuration…
Can I use JWT for single sign-on in Zendesk?
Yes, you can use JWT for single sign-on in Zendesk as an alternative to SAML. JWT (JSON Web Token) is another method supported by Zendesk for enterprise single sign-on. If you prefer using JWT over SAML, you can enable it by following the specific…
How do I assign users to SAML single sign-on with Okta in Zendesk?
After setting up SAML single sign-on with Okta, you can assign this authentication method to users in Zendesk. You have the flexibility to assign SAML SSO to end users, staff members, or both. This ensures that the appropriate users have access to…
How does enabling SAML SSO affect Zendesk API integrations?
Enabling SAML SSO affects how you authenticate Zendesk API requests. When SSO is enabled, you can't use your Zendesk email and password for API authentication. Instead, you'll need to use an API token or an OAuth access token. This change ensures…
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