Impact of Role Changes on Zendesk Licensing
Does changing an agent's role affect Zendesk licensing?
Changing an agent's role in Zendesk does not affect your paid licensing immediately.
Switching roles between Admin, Agent, or Custom roles takes effect right away, but it doesn't alter your agent seat count. Your subscription is only affected when you add or remove seats, not when you change roles.
More related questions
How can I grant Guide admin privileges to a Zendesk agent?
To grant Guide admin privileges to a Zendesk agent, you need to adjust their role settings in the Admin Center. Navigate to Admin Center > People > Team > Roles, and open the profile of the agent you wish to make a Guide admin. In the Role section,…
Can I make a light agent a Guide admin in Zendesk?
No, you cannot make a light agent a Guide admin in Zendesk. Guide admin privileges can only be granted to support agents or those in custom roles, but not to light agents. If you need someone to have Guide admin privileges, consider changing their…
What roles automatically have Guide admin privileges in Zendesk?
In Zendesk, Support admins automatically have Guide admin privileges. This means that if someone is a Support admin, they do not need any additional changes to their role to manage the help center. However, for support agents, you will need to…
How do I give Guide admin privileges to agents in custom roles?
To give Guide admin privileges to agents in custom roles, you need to edit or clone the custom role settings. In the Admin Center, click the Admin icon, then select People and Roles. Find the custom role you want to modify, select Edit, and under…
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