Impact of Past Activity Changes on Adherence
Can changes to past activities affect adherence in Zendesk multitasking?
No, changes to past activities in Zendesk multitasking do not affect adherence calculations. This is to ensure that adherence in the past remains accurate and isn't wrongly matched. Once adherence is calculated, it remains unchanged even if there are updates to past activities.
More related questions
What is the Zendesk multitasking feature in the closed EAP?
The Zendesk multitasking feature is part of a closed early access program (EAP) that allows agents to work across multiple workstreams. This feature is still in development and may change before its general availability release. It enables the…
How do combined workstreams function in Zendesk multitasking?
Combined workstreams in Zendesk multitasking allow agents to be scheduled across multiple individual workstreams. If an agent is assigned to at least one of the individual workstreams, they can work on the combined workstream. However, changes to…
How are combined workstreams scheduled in Zendesk?
In Zendesk, combined workstreams don't appear in the staffing panels on the schedule page. Instead, the scheduling involves calculating a coefficient based on the full-time equivalent (FTE) of both combined and individual workstreams. This…
What reporting is available for combined workstreams in Zendesk?
Currently, Zendesk does not report on combined workstreams directly. Reports and agent activity logs show time allocated to each specific workstream an agent worked on. Combined workstreams appear on all reports except Forecast vs. Actual, and on…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
