Impact of Merged Tickets on One-Touch Reporting
How do merged tickets impact one-touch ticket reporting in Zendesk Explore?
Merged tickets can affect one-touch ticket reporting by including merge comments in the reply count. One-touch tickets are those solved or closed with fewer than two replies, and by default, merge comments are counted in this calculation. To ensure accurate reporting, you can exclude merged tickets by using a standard calculated attribute that filters out tickets with the 'closedbymerge' tag.
For more detailed guidance, you can refer to the originalZendesk help article.
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