Impact of Generative AI on Zendesk Bots
How do the new generative AI features affect my Zendesk bots?
The new generative AI features can significantly enhance your Zendesk bots by increasing automated resolutions and improving customer satisfaction (CSAT). These features allow your bots to handle customer inquiries more naturally and efficiently, leveraging your existing help center content without the need for manual configuration.
More related questions
What are the new generative AI features for Zendesk bots?
Zendesk has introduced generative AI features for bots, including generative replies and bot personas. These features allow you to quickly set up bots that can automatically resolve customer inquiries using your existing help center content. This…
Do I need the Advanced AI add-on to access Zendesk's generative AI features?
No, you do not need the Advanced AI add-on to access Zendesk's new generative AI features for bots. These features are available to all customers deploying conversation bots on messaging channels, making it easier for everyone to enhance their…
What steps do I need to take to enable generative AI features in Zendesk bots?
No specific action is required to enable the new generative AI features in Zendesk bots. You can activate these features during the setup of new conversation bots or through the Settings for existing bots. This seamless integration allows you to…
Where can I find more information or support for Zendesk's generative AI features?
For more information on getting started with Zendesk bots and their generative AI features, you can refer to the 'Getting started with Zendesk bots' guide. If you need further assistance, contact Zendesk Customer Support. Additionally, for product…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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