Impact of December 2023 Maintenance on Zendesk Users
How will the December 2023 maintenance affect Zendesk users?
During the maintenance on December 14-15, 2023, Zendesk users on Pod 19 Cluster 4 might experience a brief service disruption of 60 seconds or less. This could result in server error screens, sluggish response times, issues with bulk updating tickets, refreshing ticket views, and dropped calls in Talk. However, backend processes like email and API requests will remain unaffected.
More related questions
What is the scheduled maintenance for Zendesk on December 14-15, 2023?
Zendesk has planned a critical maintenance event on December 14-15, 2023, which will affect a subset of customers using Support, Guide, and Talk on Pod 19 Cluster 4. This maintenance is scheduled to occur from 6:00 PM to 7:00 PM PST (2:00 AM to…
Which Zendesk products are affected by the December 2023 maintenance?
The scheduled maintenance on December 14-15, 2023, will impact Zendesk's Support, Guide, and Talk products. Customers using these services on Pod 19 Cluster 4 may experience brief disruptions. The maintenance is necessary for updating the database…
Do Zendesk customers need to take any action during the December 2023 maintenance?
No action is required from Zendesk customers during the scheduled maintenance on December 14-15, 2023. The maintenance is being conducted by the Zendesk Relational Storage team to update the database infrastructure, and customers will be notified…
Why is Zendesk performing maintenance on December 14-15, 2023?
Zendesk is conducting maintenance on December 14-15, 2023, to make configuration changes to the database infrastructure. This is part of efforts by the Zendesk Relational Storage team to ensure optimal performance and reliability of their services….
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