Identify Zendesk Tickets from Web Widget
How are tickets created from the Zendesk Web Widget (Classic) identified?
Tickets created from the Zendesk Web Widget (Classic) are identified by the text 'Via Web Widget' under the ticket subject line.
In the creation event, you can also find the URL where the ticket was submitted and the browser details of the requester. This helps in tracking the origin of the ticket and understanding the context in which it was created.
More related questions
How can I identify the channel through which a Zendesk ticket was created?
You can identify the channel through which a Zendesk ticket was created by looking at the text under the ticket subject line. This text will indicate the channel, such as 'Via email', 'Via Chat', or 'Via Web Widget'. Each channel has specific…
What information is available for tickets created via live chat in Zendesk?
Tickets created via live chat in Zendesk include specific information under the ticket subject line, such as 'Via Chat'. Additionally, the creation event of the ticket provides details like the visitor's URL, IP address, timestamp of the chat,…
What does 'Via System' mean for Zendesk tickets?
'Via System' indicates that a ticket was created from a web application connected to Zendesk, such as a custom app. This notation appears under the ticket subject line. If you see 'Via System' but don't use custom apps, it might be due to tickets…
How are tickets created from Facebook identified in Zendesk?
Tickets created from Facebook are identified by the text 'Via [your Facebook page name]' under the ticket subject line. For tickets from Facebook Direct Message or Messenger, 'Facebook Message' is displayed. The creation event also notes the…
What information is available for tickets created via the Zendesk API?
Tickets created via the Zendesk API display the text 'from Zendesk Support' under the ticket subject line. The creation event includes 'Web Service' and details like the coding language and IP address used to post the ticket. This information helps…
How can I view the original email for a ticket created by inbound email in Zendesk?
To view the original email for a ticket created by inbound email in Zendesk, click the options menu for the original email and select 'View original email'. This allows you to see the full content and details of the email that initiated the ticket,…
How are tickets created from the Zendesk Mobile Support app identified?
Tickets created from the Zendesk Mobile Support app are identified by the text 'Zendesk for iPhone' or 'Zendesk for Android' in the creation event. This helps in distinguishing tickets created via mobile devices from those created through other…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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