Identify Your Zendesk Widget Version
Find out how to identify if you're using the Web Widget (Classic) for Zendesk. Ensure compatibility with auto-open scripts.
How do I know if I'm using the Web Widget (Classic) for Zendesk?
To determine if you're using the Web Widget (Classic) for Zendesk, you should refer to the article: Which Zendesk widget do I have with my account and website?.
This article will guide you through identifying the version of the widget you are using. It's important to know this because the instructions for automatically opening the widget apply specifically to the Web Widget (Classic). For more information, you can visit theZendesk Developers page.
More related questions
How can I make the Zendesk widget open automatically on page load?
To make the Zendesk widget open automatically when a user visits your page, you need to add a specific script. Simply insert the following script after your widget script: ```html …
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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