Identify Website Source of Zendesk Chat Requests
Discover how to determine which website a Zendesk Chat request originates from using the visitor list and tagging features.
How can I identify which website a chat request is coming from?
You can identify the website a chat request is coming from by checking the visitor list in your dashboard. It shows the URL that customers are currently viewing. Additionally, you can use the tagging feature to label chats based on the website URL. This can be done using the API or a trigger that references the URL and adds a tag. For more information, see the recipe: Tag chats based on the URL they were requested from.
More related questions
Can I use Zendesk Chat on multiple websites with one account?
Yes, you can use Zendesk Chat on multiple websites with a single account. Simply paste the same widget code on each of your sites, and you'll be able to manage all chat support from one centralized Chat dashboard. This setup allows you to respond…
Can I have different chat widgets for multiple brands?
Yes, if your Zendesk account has multibrand capabilities, you can create different Web Widgets for each of your brands. This allows you to customize the chat experience for each brand's website. For more information on setting this up, refer to the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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