Identify Chat Origins with Bubble Pack Chart in Zendesk
How can I identify where chats originate using a bubble pack chart in Zendesk?
You can use a bubble pack chart in Zendesk Explore to visually identify where your chat requests are coming from around the world. This involves creating a report in Explore using the Chat - Engagement dataset and selecting the Bubble pack chart type to display chat origins by country.
To create this report, you'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Start by creating a new report in Explore, add the 'Chats' metric, and then add the 'Chat country' attribute. Finally, choose the Bubble pack chart type to visualize the data. For more details, check out theoriginal guide.
More related questions
What permissions are needed to create a bubble pack chart in Zendesk Explore?
To create a bubble pack chart in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary features in Explore to build and customize reports. Having the right permissions ensures you can create new…
What dataset should I use for creating a chat origin report in Zendesk?
When creating a chat origin report in Zendesk, you should use the 'Chat - Engagement' dataset. This dataset provides the necessary metrics and attributes to analyze chat interactions. By selecting this dataset, you can access metrics like 'Chats'…
Can I change the font in a bubble pack chart in Zendesk Explore?
Currently, Zendesk Explore does not offer an option to change the font in a bubble pack chart. This limitation is noted in the Zendesk documentation and confirmed by Zendesk Engineering. While you can customize other aspects of the chart, such as…
How long does it take to create a bubble pack chart in Zendesk Explore?
Creating a bubble pack chart in Zendesk Explore is a quick process, typically taking around 5 minutes. This is due to the straightforward steps involved in setting up the report. With the right permissions and dataset, you can efficiently add the…
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