Hyperlink Limitations in Zendesk Agent Workspace
Why can't I add hyperlinks in macros within the Agent Workspace?
Currently, the Agent Workspace in Zendesk does not support adding hyperlinks in macros using Markdown.
In the Agent Workspace, only full URL strings are clickable within macros. This limitation affects the ability to guide customers to specific pages using hyperlinks. As of now, there is no announced plan to add this feature to the Agent Workspace.
More related questions
Can I add hyperlinks to Zendesk Support tickets using macros?
Yes, you can add hyperlinks to tickets through macros in Zendesk Support. The method to add hyperlinks depends on the formatting options configured in your Support account. If you have rich content enabled, you can use the Hyperlink icon to add…
How do I add a hyperlink to a macro with rich content enabled?
To add a hyperlink to a macro with rich content enabled, you can use the Hyperlink icon available in the text toolbar. Simply enter the link text in the macro, highlight that text, and then use the Hyperlink icon or keyboard shortcuts to turn the…
Can I use Markdown to add hyperlinks in Zendesk macros?
Yes, you can use Markdown to add hyperlinks in Zendesk macros if Markdown is enabled in your account. To add a hyperlink using Markdown, use the format[Link text](http://www.URL.com). This method is supported in the standard Support agent…
What are the steps to add a hyperlink in a Zendesk macro?
To add a hyperlink in a Zendesk macro, follow these steps based on your formatting settings. If rich content is enabled, enter the link text in the macro, highlight it, and use the Hyperlink icon or keyboard shortcuts to create the link. For…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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