HTML Emails as Plain Text in Zendesk: What to Do
What should I do if HTML emails appear as plain text in Zendesk?
If HTML emails are appearing as plain text in Zendesk, the issue is likely with the email's content type setting. The email header might be set toContent-Type: text/plain, which causes the email to display without HTML formatting. To resolve this, the sender should ask their email administrator to update the header toContent-Type: text/HTML. This will allow the HTML content to render properly in Zendesk ticket comments. For more information, refer to the article on disabling and enabling rich content in incoming emails.
More related questions
Why are HTML elements not rendering in Zendesk ticket comments?
HTML elements in emails may not render in Zendesk ticket comments if the email's content type is set to plain text. This issue occurs when the incoming email has a header withContent-Type: text/plain, causing the email to display as plain text…
How can I fix plain text emails in Zendesk ticket comments?
To fix plain text emails in Zendesk ticket comments, the sender needs to adjust the email's content type. If an email is displaying as plain text, it likely has aContent-Type: text/plainheader. The sender should contact their email…
Why do my Zendesk ticket comments show HTML tags instead of formatted text?
If your Zendesk ticket comments show HTML tags instead of formatted text, it's likely due to the email's content type being set to plain text. This happens when the email header includesContent-Type: text/plain, preventing HTML formatting from…
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