How Zendesk Determines Help Center Article Language
How does Zendesk determine the language for help center articles?
Zendesk determines the language of help center articles based on the user's browser settings. When a user visits the help center, their browser's language setting is automatically detected. If the article is available in that language, it will be displayed accordingly. If not, the article will be shown in the default language of the help center.
For instance, if a user's browser is set to Swahili and the help center doesn't support Swahili, the article will appear in the default language. This ensures that users can access content even if their preferred language isn't available. For more details, you can refer to the originalZendesk help article.
More related questions
What happens if a help center article isn't translated to my language?
If a help center article isn't translated into your browser's language, it will be displayed in the default language of the help center. This ensures that you can still access the information even if it's not available in your preferred language….
Why do I sometimes see an 'Oops' page instead of the default language?
Seeing an 'Oops' page instead of the default language can occur due to inconsistencies in how untranslated articles are handled. While the expected behavior is to show the default language, some users might encounter an error page instead. To avoid…
How can I ensure consistent language display in Zendesk Help Center?
To ensure consistent language display in the Zendesk Help Center, it's important to follow best localization practices. One approach is to remove the locale from URLs, allowing them to adapt to the user's browser language. Additionally, redirecting…
What should I do if my preferred language isn't supported in Zendesk?
If your preferred language isn't supported in the Zendesk Help Center, the articles will be displayed in the default language. This ensures that you can still access the necessary information. While this might not be ideal, it allows you to…
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