How to Use Zendesk's Advanced Data Retention Policies
What do I need to do to use Zendesk's advanced data retention policies?
To use Zendesk's advanced data retention policies, you need to purchase the Advanced Data Privacy and Protection (ADPP) add-on. Once enabled, you can create advanced deletion schedules for your ticket data. For more information on purchasing the add-on, refer to the Zendesk help documentation.
More related questions
What are the new advanced data retention policies in Zendesk?
Zendesk has introduced advanced data retention policies to help manage ticket data. These policies allow you to create deletion schedules for closed tickets, segmenting by brand, to comply with privacy laws like GDPR and CRPA. This feature is part…
How can I create multiple deletion schedules for closed tickets in Zendesk?
With the new advanced data retention policies, you can create multiple deletion schedules for closed tickets in Zendesk. This is done using the condition builder in the Zendesk Admin Center, which allows you to set criteria such as brand and time…
What is the condition builder in Zendesk's data retention policies?
The condition builder is a tool in Zendesk's advanced data retention policies that lets you set criteria for ticket deletion. Currently, you can use the 'Brands' condition to create schedules based on brand and time period. More conditions like…
Why did Zendesk introduce advanced data retention policies?
Zendesk introduced advanced data retention policies to give users more control over their ticket data. This change helps users decide which data to keep or delete, ensuring compliance with global privacy legislation. It's part of Zendesk's…
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