How to Manually Close a Ticket in Zendesk
How can I manually close a ticket in Zendesk?
To manually close a ticket in Zendesk, you need to set up a trigger and a macro. First, create a trigger with conditions that check if the ticket status is less than closed and if it contains the 'closenow' tag. Then, set actions to remove the 'closenow' tag and change the status to closed. Next, create a macro for agents to add the 'closenow' tag to tickets, ensuring the trigger is activated. This method helps automate the closing process while preventing issues with follow-up tickets.
For more detailed steps, you can refer to the originalZendesk help article.
More related questions
Why would I want to manually close a ticket in Zendesk?
Manually closing a ticket in Zendesk is useful because closed tickets cannot be modified, ensuring that no further changes are made. This is particularly important when business rules or the Zendesk API might make changes upon or after a ticket is…
What steps are involved in creating a trigger to close a ticket?
Creating a trigger to close a ticket involves setting specific conditions and actions. First, create a new trigger and set conditions to check if the ticket status is less than closed and if it contains the 'closenow' tag. Then, set actions to…
How do I create a macro for agents to close tickets?
To create a macro for agents to close tickets, you need to set up an action that adds the 'closenow' tag to a ticket. This macro ensures that agents don't forget to add the necessary tag, which triggers the closing process. When the macro is…
Can I create a view for solved call tickets in Zendesk?
Yes, you can create a view for solved call tickets in Zendesk. To do this, set the conditions for the view to include tickets with a status of 'Solved' and a channel of 'Phone call (incoming)'. If you want to include outgoing calls as well, adjust…
Will the sender receive a notification when a ticket is manually closed?
When a ticket is manually closed by placing it directly into a closed status, the sender will not receive a notification email. However, if you need to notify the sender, you can create a macro that notifies the user of the ticket closing and…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
