How to Create Articles in Zendesk Knowledge
How can I create a new article in Zendesk Knowledge?
Creating a new article in Zendesk Knowledge is straightforward. First, ensure you have the Agent Workspace and a help center enabled. In the ticket you're working on, click the Knowledge icon to open the context panel. Then, click the Create or request article icon and select Create article.
You can choose a template from the list or start with a blank article if templates are available. Enter a title and content for your article, using the toolbar for formatting. Remember, ticket information isn't automatically included, so you'll need to copy and paste any relevant details manually. Once you're satisfied, update the article settings as needed and save or publish your article. For more details, check out theoriginal guide.
More related questions
How do I request an article in Zendesk Knowledge?
Requesting an article in Zendesk Knowledge is a simple process. In the ticket you're working on, click the Knowledge icon to open the context panel. Then, click the Create or request article icon and select Request article. If you have multiple…
Can I use templates to create articles in Zendesk Knowledge?
Yes, you can use templates to create articles in Zendesk Knowledge. When creating a new article, you have the option to select from a list of templates or start with a blank article if templates are available. These templates are populated based on…
Is it possible to automatically assign article request tickets in Zendesk?
Yes, you can automatically assign article request tickets in Zendesk. When a knowledge article is requested, a ticket is created with the tag "knowledgerequestarticle". You can set up a trigger to assign these tickets to a specific group. This…
Can I restrict article creation and requests to certain agents in Zendesk?
Currently, there isn't a direct way to restrict article creation and requests to certain agents in Zendesk. All agents with access to the Knowledge section can create or request articles. However, you can manage permissions and roles within your…
How do I enable the Knowledge icon in Zendesk tickets?
To enable the Knowledge icon in Zendesk tickets, you need to migrate to the Agent Workspace. This feature is part of the Agent Workspace setup. Once migrated, the Knowledge icon will appear in the context panel of your tickets, allowing you to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
