How to Create a Macro in Zendesk
What is the process for creating a macro in Zendesk?
Creating a macro in Zendesk involves setting up a pre-defined response that can be applied to tickets, saving time and ensuring consistency.
To create a macro, navigate to Admin Center, select Workspaces, then Agent tools > Macros. Click 'Add macro', name it, and define who can use it. Add actions, such as a comment or description, and finalize by clicking 'Create'. This macro can now be used to quickly respond to common customer queries.
More related questions
What are the top Zendesk features recommended for B2C support?
For B2C support, Zendesk recommends using macros, additional email addresses, and CSAT. These features help streamline customer interactions and gather valuable feedback. Macros allow agents to quickly respond to common queries, saving time and…
How can macros improve efficiency in B2C customer support?
Macros can significantly boost efficiency by automating responses to common customer queries. This feature allows agents to apply pre-written responses to tickets, saving time and ensuring consistency. For example, if a customer reports a shipping…
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Creating additional email addresses helps B2C businesses route customer inquiries to the appropriate department, improving response times and service quality. By setting up specific email addresses for different issues, such as billing or returns,…
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