How to Add Agents or Admins in Zendesk
How can I add an agent or admin in Zendesk?
To add an agent or admin in Zendesk, you need to be an admin yourself. Start by navigating to the Admin Center, click on 'People' in the sidebar, and then select 'Team > Team members'. From there, click 'Add team member', enter the new member's name and email, and assign their role. Once saved, the new user will receive a welcome email if that option is enabled. You can also assign additional roles by accessing their profile after creation. For more details, check out theoriginal guide.
More related questions
What are the user options available when adding a new team member?
When adding a new team member in Zendesk, you can set various user options such as their name, email, role, and contact information. You can also specify an alias, signature, tags, organization, language, time zone, and additional details or notes….
What privileges and ticket access can be assigned to agents?
Agents in Zendesk can have various privileges and ticket access levels. You can assign them to groups, define their ticket access (all tickets, tickets in their groups, tickets in their organization, or assigned tickets only), and determine the…
How do I check if I have available seats for new team members?
Before adding a new team member in Zendesk, you can check the 'Seats remaining' section on the Team members page to see if you have any available seats. If no seats are left, you won't be able to add new agents or admins. This ensures you stay…
Can I add users in bulk or through the API in Zendesk?
Yes, you can add users in bulk or through the Zendesk API. For bulk imports, refer to the 'Bulk importing users' guide. For API-based additions, check out the 'Zendesk Developer Tools: Introduction'. These methods provide flexibility for managing…
What happens when I add a new user in Zendesk?
When you add a new user in Zendesk, they receive a welcome email if the option is enabled. This email includes a link for them to sign in. The new user is also saved in the system, and you can access their profile to assign additional roles or…
How can I resolve issues with duplicate email errors when adding users?
If you encounter a duplicate email error when adding a user, it means the email is already associated with an existing user. Search for the user in Support, toggle their user type to 'Staff Member', and assign the appropriate role. Ensure they are…
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