How to Add a WeChat Channel in Zendesk
How do I add a WeChat channel in Zendesk?
To add a WeChat channel in Zendesk, you need to follow a few simple steps. First, ensure you have a WeChat official account, preferably a Service Account. Then, in the Admin Center, navigate to Channels > Messaging and social > Messaging. Click 'Add channel' and select WeChat from the dropdown menu. Follow the instructions to scan your WeChat QR code using your mobile device, ensuring you're logged in as the admin of your WeChat account. Confirm the connection in your WeChat app, and your browser will redirect back to the Channels page. Optionally, you can name your WeChat channel before saving the changes.
After setting up, remember to enable access for agents who will handle social messaging conversations and consider configuring automatic responses for customer messages. For more details, check theoriginal Zendesk help article.
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