How the Out of Office app works in Zendesk
How does the Out of Office app work in Zendesk?
The Out of Office app in Zendesk helps manage agent availability and ensures tickets are not assigned to unavailable agents. It displays the availability status of agents and prevents tickets from being accidentally assigned to those who are unavailable. Administrators can view a list of agents and their availability, and a pop-up notification alerts agents if a ticket is assigned to someone unavailable. For more details, check theoriginal documentation.
More related questions
How do I install the Out of Office app in Zendesk?
To install the Out of Office app, search for it in the Zendesk App Marketplace and select it from the results. Click 'Install' and configure settings like status change confirmation and ticket unassignment. You can also set role and group…
How can I change the settings of the Out of Office app?
You can modify the Out of Office app's settings by going to Admin Center, selecting Apps and integrations, and then Zendesk Support Apps. Click on the Out of Office app icon and choose 'Change Settings' from the dropdown menu. Adjust the settings…
How do I use the Out of Office app to change my availability?
To change your availability using the Out of Office app, open a ticket in Zendesk Support or go to your user profile. In the ticket app sidebar, toggle the Availability button under the Out of Office app. Confirm your status change by clicking 'Set…
What is the 'agent_ooo' tag in the Out of Office app?
The 'agent_ooo' tag is automatically applied to users marked as unavailable in the Out of Office app. It helps manage ticket assignments by adding or removing the tag based on an agent's availability status. This tag is crucial for the app's…
What are the limitations of the Out of Office app?
The Out of Office app has several limitations, such as requiring agents to have permission to edit ticket tags to mark themselves out-of-office. It doesn't reassign tickets if the status is changed outside the app and doesn't work on Side…
How can I troubleshoot installation issues with the Out of Office app?
If you encounter an error like 'agentooo has already been taken' during installation, remove the user field with the 'agentooo' key. Check your triggers or automations for references to this field and remove them if necessary. This should resolve…
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