How 'Set tags' works in Zendesk business rules
How does the 'Set tags' action work in Zendesk business rules?
The 'Set tags' action in Zendesk removes all existing tags from a ticket and replaces them with the new tags you specify. This action is powerful and should be used with caution, as it can disrupt workflows and reporting by removing all previous tags. It's recommended to use 'Set tags' only when you intentionally want to clear all existing tags. For more information, check out theoriginal article.
More related questions
What does the 'Add tags' action do in Zendesk business rules?
The 'Add tags' action in Zendesk allows you to append new tags to the existing ones on a ticket. This means that any tags already assigned to the ticket will remain, and the new tags you specify will be added alongside them. This action is useful…
When should you use 'Add tags' instead of 'Set tags' in Zendesk?
You should use 'Add tags' when you want to add new tags to a ticket without removing any existing ones. This is generally recommended for most setups, as it preserves the current tagging structure and avoids potential disruptions in workflows and…
What precautions should be taken when using 'Set tags' in Zendesk?
When using 'Set tags' in Zendesk, it's important to be aware that this action will remove all existing tags from a ticket. This can have significant impacts on your workflows and reporting if not done intentionally. It's advisable to use 'Set tags'…
Why is there a warning about using 'Set tags' in Zendesk?
The warning about using 'Set tags' in Zendesk is due to its ability to remove all existing tags from a ticket, which can unintentionally disrupt workflows and reporting. This action should be used with caution and only when you intend to clear all…
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