How Get Satisfaction and Zendesk Integration Works
How does the integration between Get Satisfaction and Zendesk work?
The integration allows you to create a Zendesk ticket directly from a Get Satisfaction topic. When a community moderator decides to escalate a question to the support team, they can click 'Import to Zendesk' to create a ticket. Updates made in Zendesk, such as comments and status changes, are automatically posted back to the original question in Get Satisfaction, keeping both platforms in sync.
More related questions
How do I integrate Get Satisfaction with Zendesk?
To integrate Get Satisfaction with Zendesk, you need to configure both platforms. First, ensure you have administrator privileges and a paid plan with Get Satisfaction. Then, log in to Get Satisfaction, navigate to the Configuration section, and…
What are the prerequisites for setting up Get Satisfaction with Zendesk?
Before setting up the integration between Get Satisfaction and Zendesk, you need to have administrator privileges in both systems and a paid plan with Get Satisfaction. Additionally, you must be an employee or admin of a company that uses Get…
How do I configure Get Satisfaction for integration with Zendesk?
To configure Get Satisfaction for integration with Zendesk, log in as an administrator and click 'Configure' on the toolbar. In the Configuration section, select 'Zendesk' and enter your Zendesk URL and credentials. This setup allows Get…
How do I set up triggers in Zendesk for Get Satisfaction?
In Zendesk, you need to create triggers to notify Get Satisfaction of ticket updates. First, create a target pointing to Get Satisfaction. Then, set up triggers to post new ticket comments and status changes. For comments, ensure the trigger…
What should I do if updates aren't appearing in Get Satisfaction?
If updates aren't appearing in Get Satisfaction, ensure the ticket in Zendesk is assigned to an agent and has a priority set. These conditions are necessary for updates to sync with Get Satisfaction. Additionally, there might be a delay due to the…
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