Handling Support Requests from Unknown Users in Zendesk
What happens to support requests from unknown users if sign-ups are disabled?
If you disable sign-ups, support requests from unknown users will be placed in the Suspended Tickets view.
When the 'Anybody can submit tickets' option is turned off, any support requests from users not in your system will not automatically create a ticket. Instead, these requests will be suspended, and you can choose to either recover or delete them. Recovering a ticket will create a new user account and add the ticket to your Zendesk instance.
More related questions
How can I stop customers from signing up for my Zendesk account?
To prevent customers from signing up for your Zendesk account, you need to disable the 'Anybody can submit tickets' option. To do this, open the Admin Center and navigate to People > End users. From there, simply disable the option 'Anybody can…
Can I disable customer sign-ups for specific brands in Zendesk?
Currently, Zendesk does not allow you to disable customer sign-ups for specific brands; the setting applies to your entire account. The 'Anybody can submit tickets' option is managed at the account level, meaning it affects all brands under your…
Is it possible to allow email support requests without enabling sign-ups?
While you can allow email support requests, they will be suspended if the sender is not registered. Disabling the 'Anybody can submit tickets' option means that emails from unregistered users will not automatically create tickets. These emails will…
Can I manually handle account creation while allowing email support requests?
Yes, you can manually handle account creation, but email requests from unknown users will be suspended. If you prefer to manage account creation manually, you can disable the 'Anybody can submit tickets' option. However, this means that any support…
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