Handling Non-Credit Card Numbers in Zendesk
How does Zendesk handle non-credit card numbers that resemble credit cards?
Zendesk's system may mistakenly redact non-credit card numbers that resemble credit card formats.
The system uses the Luhn check to identify credit card numbers, but this can sometimes lead to false positives, such as international phone numbers. If a number starts with a '+', it will not be redacted, which can be a useful workaround for numbers that should not be hidden.
More related questions
How can I enable automatic credit card redaction in Zendesk chats?
To enable automatic credit card redaction in Zendesk chats, you need to adjust your account settings. Navigate toSettings > Account, then click on theSecuritytab. UnderAutomatic Redaction, check the box labeled **Enable automatic…
What does the automatic credit card redaction feature do in Zendesk?
The automatic credit card redaction feature in Zendesk helps protect sensitive information by hiding credit card numbers in chats and chat history. When this feature is enabled, it automatically redacts credit card numbers, displaying only the…
Can I customize the credit card redaction feature in Zendesk?
Currently, Zendesk does not offer customization options for the credit card redaction feature. This means you cannot adjust how the system redacts sensitive information in chats. However, a workaround is to start numbers with a '+' sign to prevent…
Why are credit card numbers still being redacted on my Zendesk Team plan?
If you're on the Zendesk Team plan, you might find that credit card numbers are still being redacted even if the feature is turned off. Unfortunately, the option to disable this feature is not available on the Team plan. To gain more control over…
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