Handling Large Certificate Bundles for Zendesk
What should I do if I have more than three certificates in my bundle?
If you have more than three certificates in your bundle, you should create and upload the .PEM file as usual, but then contact Zendesk Customer Support to complete the upload process. When submitting your ticket, only include the .PEM file as an attachment.
This step is necessary because Zendesk needs to assist with the upload of larger certificate bundles to ensure everything is configured correctly.
More related questions
What types of SSL certificates does Zendesk support?
Zendesk supports SNI-based SSL certificates, which are essential for host mapping your domain to Zendesk. Unfortunately, IP-based SSL certificates are not supported. When choosing a certificate, ensure it is not password protected and is one of the…
How do I identify the necessary SSL certificate files for Zendesk?
To identify the necessary SSL certificate files for Zendesk, start by checking the instructions from your certificate authority. Look for a .PEM file, which is often a certificate bundle. If you have this, you're set for the next steps. If not,…
How do I create a certificate bundle for Zendesk?
Creating a certificate bundle for Zendesk involves combining your SSL certificate files into a single .PEM file. Open each certificate file in a text editor and copy the encoded text blocks into a new file in this order: primary server certificate,…
Do I need a private key file for uploading my SSL certificate to Zendesk?
Whether you need a private key file (.key file) depends on where you generated your certificate signing request (CSR). If you generated the CSR in Zendesk, you don't need a .key file. However, if it was generated elsewhere, you will need to upload…
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