Handling Idle Chat Sessions in Zendesk
Discover how idle chat sessions are managed in Zendesk and the role of agents.
What happens if a chat session is idle in Zendesk?
If a chat session is idle, it will not be automatically ended by a Chat trigger. Instead, the session can either be manually ended by an agent or it will expire after a certain period of inactivity.
This ensures that agents have control over the chat sessions and can decide when to close them based on the context of the conversation.
More related questions
Can I end a chat session using a Zendesk Chat trigger?
No, you cannot end a chat session using a Chat trigger in Zendesk. Chat triggers are not designed to terminate chat sessions. Instead, agents have the option to manually end the chat or allow the chat session to expire naturally. For more details…
How can agents end a chat session in Zendesk?
Agents can end a chat session in Zendesk by manually closing it. This is necessary because Chat triggers do not have the capability to end sessions. Agents can decide to end a chat based on the conversation's context or let it expire if the visitor…
Do chat sessions expire automatically in Zendesk?
Yes, chat sessions can expire automatically in Zendesk if they remain idle for a certain period. This is an alternative to manually ending the chat when a visitor is unresponsive. The expiration helps manage chat queues and ensures that inactive…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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