Handling Failed Webhook Requests in Zendesk
What happens if a webhook request fails in Zendesk?
If a webhook request fails in Zendesk, it is automatically retried up to three times for certain HTTP response codes. Unlike targets, consecutive failed requests won't deactivate the webhook. This ensures that temporary issues don't prevent the webhook from functioning as intended.
More related questions
What are webhooks in Zendesk and how do they work?
Webhooks in Zendesk are a way to send HTTP requests to a specified URL in response to certain activities in Zendesk Support. They are typically used by web developers to trigger actions in other systems, such as alerting a team in Slack when an…
How do I create a webhook in Zendesk?
Creating a webhook in Zendesk involves several steps in the Admin Center. First, navigate to Apps and integrations, then select Webhooks. Click 'Create webhook' and choose whether to subscribe to Zendesk events or connect to a trigger or…
What are the authentication options for webhooks in Zendesk?
Zendesk offers several authentication options for webhooks to ensure secure data transmission. You can choose from no authentication, API key, basic authentication (using a username and password), or bearer token (using an OAuth access token). It's…
Can I customize the request format and content for a webhook in Zendesk?
Yes, if a webhook is connected to a trigger or automation, you can customize the HTTP method, format, and content of the requests. Supported request body formats include JSON, XML, and form-encoded content. You can define the request's content…
How can I test a webhook in Zendesk?
Testing a webhook in Zendesk can be done through the Admin Center. You can test the webhook during its creation or editing by selecting an event to test and entering the details of your test request, such as the request body, parameters, or…
What are the limitations of custom webhook headers in Zendesk?
Custom webhook headers in Zendesk allow you to include additional information in your requests. However, there are limitations: header names must be unique and can't exceed 128 characters, while header values can be up to 1,000 characters. Certain…
How do I connect a webhook to a trigger or automation in Zendesk?
To connect a webhook to a trigger or automation in Zendesk, navigate to Business rules in the Admin Center and select Triggers or Automations. Create or edit a trigger or automation, then under Actions, select 'Notify webhook' and choose your…
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