Handling Emails from Other Zendesk Accounts
What happens when Zendesk receives an email from another Zendesk account?
When Zendesk receives an email from another Zendesk account, it creates a ticket or threads the reply into the original ticket. Automatic message triggers are suppressed to prevent mail loops, but notifications generated by agent actions are still sent. This helps manage communication between Zendesk accounts without creating endless loops.
For further information, refer to theZendesk support page.
More related questions
What is a mail loop in Zendesk?
A mail loop occurs when two systems automatically reply to each other, creating a never-ending cycle of emails. This can happen when a ticket is created in Zendesk Support and an automatic notification is sent, which then triggers another automatic…
How does Zendesk prevent mail loops?
Zendesk employs several strategies to prevent mail loops, though not all loops can be stopped. Measures include suppressing automated notifications for Zendesk-to-Zendesk emails, maintaining a partner addresses list, using unique support addresses,…
Why are unique support addresses important in Zendesk?
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How does Zendesk handle bulk mail and no-reply addresses?
Zendesk does not create tickets from bulk mail or no-reply addresses by default. These emails are often suspended to prevent mail loops. If necessary, you can add these addresses to the allowlist, but automatic notifications will still be…
What are the fall-back limitations for ticket updates in Zendesk?
Zendesk limits the number of updates a single user can make within an hour to prevent mail loops. The limit is set at 20 emails per hour, with the next 20 updates being suspended. If more than 40 updates are received, additional updates are…
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