Handling Emails Detected as Spam in Zendesk
What should I do if my emails are detected as spam?
If your emails are detected as spam, you can recover them from the suspended queue. This action informs the spam filtering service that you consider the email legitimate. It may take a few recovery attempts as the system learns and adjusts. However, some emails will always be flagged due to common causes of ticket suspension.
More related questions
Why are my emails not being delivered to a specific domain?
Emails not reaching a specific domain might be flagged as spam. If your emails are not being delivered to a particular domain, such as a company email address, they might be getting blocked as spam. Depending on the recipient server's…
How can setting up an SPF or DKIM record improve email deliverability?
SPF and DKIM records help verify your email's legitimacy. Setting up an SPF record allows Zendesk to send emails on your behalf, reducing the chances of them being marked as spam. An SPF record asks the recipient server to lower their spam score…
How do free email services affect email deliverability?
Free email services like Gmail, Yahoo, or MSN have unique spam filters. These services receive high traffic, so their spam filters are more stringent. Occasionally, legitimate emails might end up in the spam folder. Users can check their spam…
What happens when Zendesk's servers become blocked?
Zendesk's servers can be blocked due to misuse or spam listings. This is rare but can occur if an account sends bulk emails that are marked as spam. These listings are usually temporary, but they can affect email delivery for other accounts. The…
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