Handling Department Status in Web Widget (Classic)
How can I handle department status changes in Web Widget (Classic)?
Handling department status changes in Web Widget (Classic) can be managed using thechat:departmentStatuscallback. This allows you to apply specific settings based on the department's availability.
For example, if a department named 'CRM' is online, you can enable chat settings for that department. Conversely, if the department is not online, you can suppress the chat or apply alternative settings like a contact form. This ensures that the widget's behavior aligns with the department's current status, providing a seamless experience for users.
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