Handling Closed Tickets in Zendesk Sandboxes
What happens to closed tickets in a Zendesk sandbox?
In a Zendesk sandbox, closed tickets are automatically archived after three days. This helps maintain a clean testing environment and ensures that only relevant data is available for testing.
If you need to test with closed tickets, consider creating a premium sandbox where you can replicate up to 100,000 non-closed tickets and their associated end users.
More related questions
What is a Zendesk sandbox environment?
A Zendesk sandbox is a test environment that allows you to experiment without affecting your live production environment. It comes in two types: standard and premium. The standard sandbox includes basic settings but not your data, while the premium…
What are the key differences between standard and premium sandboxes?
Standard and premium sandboxes differ mainly in the data they replicate. A standard sandbox reflects native Zendesk functionality with your basic settings but does not include your data. In contrast, a premium sandbox replicates some of your data,…
How many sandboxes can I have with my Zendesk plan?
The number of sandboxes you can have depends on your Zendesk plan. Support Enterprise includes one standard sandbox, with the option to add a premium sandbox. Suite Enterprise includes one standard and one partial premium sandbox, while Suite…
What settings and data are replicated in a Zendesk sandbox?
In a Zendesk sandbox, several settings from your production instance are replicated, including templates, branding, and settings like channels and agent permissions. For premium sandboxes, additional data such as tickets, user fields, and…
Can I update data in a Zendesk sandbox after it's created?
Once a Zendesk sandbox is created, you can update product and add-on subscriptions to reflect changes in your production account. However, no other replicated data can be updated after the sandbox is created. If you need to configure additional…
What are the limitations of data replication in premium sandboxes?
Data replication in premium sandboxes aims to closely mirror your production instance, but there are limitations. For example, brands are replicated with unique names, webhooks are deactivated by default, and user emails are invalidated to prevent…
How can I create a premium sandbox with data replication?
To create a premium sandbox with data replication, you can use the Admin Center to initiate the process. The replication retrieves data from your production instance and creates a new subdomain for the sandbox. The time it takes for replication to…
Can I test Zendesk products in a sandbox environment?
Yes, you can start trials for other Zendesk products in your sandbox environment. These trials are subject to limitations and a fixed time limit, as specified when you sign up for the trial. Sandboxes created after May 2023 include a Talk trial of…
How often should I delete and recreate my Zendesk sandboxes?
It's recommended to regularly delete old sandboxes and create new ones to ensure your testing environment remains up-to-date. Deleting a sandbox is a permanent change and cannot be recovered. Regularly updating your sandboxes helps maintain a…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
