Handling Callback Requests in Zendesk Talk
Learn how to manage callback requests in Zendesk Talk by returning or declining calls.
How do I handle a callback request in Zendesk Talk?
Handling a callback request in Zendesk Talk is straightforward. When a callback request appears in your call console, you have two options: click 'Call' to return the call or click 'Decline' to move to the next call in the queue. This allows you to manage your call queue efficiently and ensure that customer requests are addressed promptly.
More related questions
Can I extend the callback request time in Zendesk Talk?
Currently, you cannot extend the callback request time beyond 60 minutes in Zendesk Talk. Once a callback request expires, it automatically creates a ticket. You can set an SLA against this ticket to ensure a callback within a predetermined time….
What happens when a callback request expires in Zendesk Talk?
When a callback request expires in Zendesk Talk, it creates a ticket. You can then set an SLA against this ticket to ensure a callback within a specific timeframe. Although the agent will need to proactively call the customer, the overall…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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