Guidelines for Open Zendesk Support Suspended Tickets
What are the guidelines for reviewing suspended tickets in an open Zendesk Support instance?
In an open Zendesk Support instance, anyone can submit tickets, and you may or may not require registration. If registration is required, the first ticket is suspended until the user registers. You should recover emails that should be tickets, such as those with stripped encoded IDs, non-spam emails detected as spam, and emails failing DMARC authentication. Bulk delete any remaining emails that don't need recovery.
More related questions
How can I review suspended tickets in Zendesk?
You can review suspended tickets in Zendesk either one-by-one or in bulk. The method you choose depends on your policy and the volume of suspended emails. Reviewing in bulk allows you to recover or delete multiple tickets at once, while reviewing…
How should I handle suspended tickets if users must register in Zendesk?
If users must register, recover tickets from users who haven't registered yet, as this also registers them. Look for emails with causes like 'User must sign up to submit email, user notified.' Also, recover tickets from registered users who…
What are the guidelines for reviewing suspended tickets in a closed or restricted Zendesk Support instance?
In a closed or restricted Zendesk Support instance, only designated persons can submit tickets directly. If you accept tickets from anonymous users, review and recover them individually. Look for causes like 'Permission denied for unknown email…
Can I see a log of actions taken on suspended tickets in Zendesk?
Currently, Zendesk does not offer a feature to view a log of actions taken on suspended tickets. However, you can join the conversation on the Zendesk community forum to express your need for this feature. Engaging in these discussions can help…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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