Guide Viewer vs. Guide Agent in Zendesk
What is the difference between a Guide Viewer and a Guide Agent?
The main difference between a Guide Viewer and a Guide Agent lies in their permissions.
A Guide Viewer is an internal staff member with the same permissions as an End User, meaning they can view articles but cannot edit or publish them. On the other hand, a Guide Agent can be granted permissions to edit and publish content, allowing them to actively manage and contribute to the help center's knowledge base and community.
More related questions
What are the different user roles in Zendesk Guide?
Zendesk Guide offers several user roles, each with distinct access privileges. The roles include Anonymous User, End User, Guide Viewer, Guide Agent, and Guide Admin. An Anonymous User is anyone visiting the help center without signing in, while an…
What privileges does a Guide Admin have in Zendesk?
Guide Admins in Zendesk have full access and control over the help center. They can customize the help center, manage settings, and have full permissions to add, edit, and publish all content. This includes managing knowledge base articles,…
Can Guide Agents edit and publish content in Zendesk?
Yes, Guide Agents can be granted permissions to edit and publish content in Zendesk. However, these permissions are not automatically part of the Guide Agent role. They are set at the article level for the knowledge base and at the topic level for…
How can I restrict access to my Zendesk Guide from anonymous users?
To restrict access to your Zendesk Guide from anonymous users, you need to manage user permissions effectively. By default, anonymous users can visit the help center without signing in, but you can configure your Guide to require users to sign in…
What actions can End Users perform in Zendesk Guide?
End Users in Zendesk Guide have several interactive privileges. They can manage subscriptions and requests, comment on articles and posts, add posts to the community, vote on articles and posts, and subscribe to articles and sections in the…
How can I set content viewing and editing access for agents in Zendesk?
To set content viewing and editing access for agents in Zendesk, you need to configure permissions at the article and topic levels. For the knowledge base, you can set agent editing and publishing permissions on specific articles. For community…
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