Going Live with Zendesk
What steps are involved in going live with Zendesk?
Going live with Zendesk involves connecting an existing email address and setting up and embedding the web widget. This allows you to start receiving support requests from your customers through various channels. Ensure that your organizational structure, security settings, and workflows are in place before going live.
More related questions
How do I define my organizational structure in Zendesk?
Defining your organizational structure in Zendesk involves setting up roles and groups for your team members. There are two main roles: agents, who solve tickets, and admins, who have additional access to admin features. On Enterprise plans, you…
What is a brand in Zendesk and how can I create one?
In Zendesk, a brand is a collection of customer contact points, such as support email addresses and help centers. Depending on your plan, you can have from 5 to 300 different brands. This allows you to tailor the support experience for different…
How can I configure security settings and access in Zendesk?
Configuring security settings in Zendesk involves defining access security and authentication for both staff and customers. You can set password security levels and choose authentication methods, such as Zendesk user authentication, third-party…
How do I integrate external apps and services with Zendesk?
Integrating external apps and services with Zendesk allows you to manage user data and ticket flows across platforms like Salesforce, JIRA, or Slack. You can also add apps from the Zendesk Marketplace to connect with services like SurveyMonkey….
What are the options for ticket routing and workflows in Zendesk?
Zendesk offers various options for ticket routing and workflows, including omnichannel routing and skills-based routing. You can use business rules like triggers and automations to define workflows. Triggers are event-based rules that run…
How do I add people to my Zendesk account?
To add people to your Zendesk account, you can add agents, assign them roles and skills, and add them to groups and organizations. You can also import end users from an existing database or add them as they contact you for support. The security…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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