Getting Help with Zendesk's Advanced Encryption EAP
What should I do if I need help or have feedback about the Advanced Encryption EAP?
If you need assistance or have feedback regarding the Advanced Encryption Early Access Program (EAP), you can post your questions or comments on the EAP community page. Alternatively, you can log a ticket with Zendesk, and they will respond as soon as possible to address your concerns.
More related questions
What is Zendesk's Advanced Encryption and how does it work?
Zendesk's Advanced Encryption allows companies to encrypt their Service Data using their own enterprise Key Management System (KMS). This ensures that data stored in Zendesk cannot be read in plain text by external parties. The encryption process…
How does Advanced Encryption differ from standard encryption in Zendesk?
Advanced Encryption in Zendesk complements the standard encryption by allowing data to be encrypted with Customer-Managed Keys as soon as possible at the HTTP Proxy layer. In contrast, standard encryption uses industry-standard HTTPS/TLS for all…
What are the limitations of Zendesk's Advanced Encryption EAP?
The Advanced Encryption Early Access Program (EAP) has several limitations. It does not support key rotation or revocation, and certain functionalities like Guide, Messaging, Talk, Explore, Chat, Sell, Integrations, and Mobile might be broken or…
Can I enable Advanced Encryption in my Zendesk production account?
Yes, you can enable Advanced Encryption in both Production and Sandbox accounts. However, it is recommended to try it out on a Sandbox account first to ensure it meets your needs and to test its functionality without affecting your live data.
Is there a cost associated with participating in the Advanced Encryption EAP?
No, participating in the Advanced Encryption Early Access Program (EAP) is free of cost. However, once Advanced Encryption is out of EAP, it will be part of the Advanced Data Privacy and Protection (ADPP) add-on, which will require an upgrade….
Can I use an EU-based Key Management System with Zendesk's Advanced Encryption?
Yes, Zendesk's Advanced Encryption supports integration with Thales CipherTrust Manager, a Key Management System (KMS) based in Europe. This allows you to manage your encryption keys using a European KMS, ensuring compliance with regional data…
How can I tell if Advanced Encryption is enabled in my Zendesk account?
You can determine if Advanced Encryption is enabled in your Zendesk account by checking the KMS logs for encryption and decryption requests. These logs will indicate that the encryption process is actively being used to secure your data.
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