Formula for Combining Zero Agent Replies in Explore
What formula is used to combine zero agent replies in Zendesk Explore?
The formula used to combine zero agent replies into the one reply bracket in Zendesk Explore involves conditional logic.
Here's the formula:
IF(VALUE(Agent replies)=0) THEN "1" ELIF (VALUE(Agent replies)=1) THEN "1" ELIF (VALUE(Agent replies)=2) THEN "2" ELIF (VALUE(Agent replies)>2 AND VALUE(Agent replies)<=5) THEN "3-5" ELIF (VALUE(Agent replies)>5) THEN ">5" ELSE "0" ENDIFThis formula categorizes agent replies into different brackets, merging zero and one replies into the same bracket.
For more details, refer to the originalZendesk help article.
More related questions
How can I combine zero agent replies into the one reply bracket in Zendesk Explore?
To combine zero agent replies into the one reply bracket in Zendesk Explore, you need to create a custom attribute. Start by opening a report that uses the Agent replies brackets attribute. In the report builder, click the calculations icon on the…
What skill level is required to combine zero agent replies in Zendesk Explore?
The skill level required to combine zero agent replies into the one reply bracket in Zendesk Explore is moderate. This task involves creating a custom attribute using a formula, which requires some familiarity with the Explore report builder and…
What permissions are needed to combine zero agent replies in Zendesk Explore?
To combine zero agent replies into the one reply bracket in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the report builder and create custom attributes, which are necessary steps in this process….
How long does it take to combine zero agent replies in Zendesk Explore?
Combining zero agent replies into the one reply bracket in Zendesk Explore typically takes about 10 minutes. This estimate assumes you have a moderate skill level and the necessary permissions to create a custom attribute in the report builder. The…
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