Formatting Ticket Comments in Zendesk
How can I format ticket comments in Zendesk?
In Zendesk, you can format ticket comments using Rich content or Markdown. Rich content provides a formatting toolbar for adding headings, bullet lists, and more. In the Zendesk Agent Workspace, agents can switch between rich content and markdown formatting within the same editor. This flexibility allows agents to present information clearly and professionally in their communications.
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How does Zendesk handle ticket update notifications to customers?
Zendesk automatically sends email notifications to customers when a ticket is created or updated. This means you don't have to manually inform customers that their support request has been received. The email includes a link to the ticket, allowing…
What are the different ticket types in Zendesk?
Zendesk offers four ticket types: Question, Problem, Incident, and Task. These types help agents categorize and manage tickets effectively. A 'Question' indicates a simple inquiry, while a 'Problem' suggests an issue affecting multiple users….
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In Zendesk, you can set ticket priorities to manage urgency levels. There are four priority levels: Low, Normal, High, and Urgent. You can assign these based on factors like the customer's importance or the time elapsed since ticket creation….
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How can I review a ticket's history in Zendesk?
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How does ticket sharing work in Zendesk?
Ticket sharing in Zendesk allows collaboration across different Zendesk instances. You can share tickets with other companies or teams, enabling them to contribute to resolving the issue. Shared tickets keep status and comments synced between…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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