Follow Tickets in Zendesk Shared Organization
How can users in a shared organization follow tickets in Zendesk?
Users in a shared organization can follow tickets submitted by other members, keeping them informed about ticket updates. This feature allows users to view and comment on tickets within their organization, even if they are not directly CC'd.
To learn more about setting up a shared organization, check out the Zendesk help documentation.
More related questions
Can I automatically CC all users in an organization in Zendesk?
No, you cannot automatically CC all users in an organization in Zendesk. However, users in a shared organization can follow tickets submitted by other members of their organization. This allows them to stay updated on ticket activities without…
Is there a way to automatically add a single CC to all correspondence in Zendesk?
While you can't automatically CC all users, you can set up a shared organization or create a webhook to notify specific users. Shared organizations allow users to view and comment on tickets, while webhooks can notify external users when certain…
What are the alternatives to automatically CCing users in Zendesk?
Instead of automatically CCing users, you can use shared organizations or webhooks. Shared organizations let users view and comment on tickets, while webhooks notify external users based on trigger conditions. These methods help keep users informed…
How can I provide feedback on Zendesk's CC feature?
If you have feedback or suggestions regarding the CC feature in Zendesk, you can participate in community discussions. Engaging in these threads and up-voting posts can help flag your needs for product managers during roadmap planning. Join the…
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